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Please contact the Utility Billing Department Monday through Friday 8 AM to 5 PM at 407-703-1727. Please also see the Utility Billing section of our website
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The most frequent cause of smelly water is insufficient water usage. Water needs to be run to keep the lines full of fresh water. If the house has been empty or has had the water turned off for more than a few days, it will need to be thoroughly flushed for a few minutes to clear the smell. An odor in one faucet in the house can usually be remedied by flushing the offending faucet.
Other possible causes are:
Potholes and sidewalk issues can be reported online. The Streets Division can also be contacted at 407-703-1731.
To report a water line break, leak or other water issue or emergency, please call 407-703-1731 Monday through Friday 8 AM to 5 PM. After hours please call 407-703-1757.
Reclaimed water is less expensive and better for the environment. Approximately 1/2 of the water withdrawn from the Floridan Aquifer ends up as lawn irrigation. The fresh water in the aquifer is limited. Conserving potable water and using reclaimed water will help preserve the aquifers as a viable resource for future water supplies.
Discoloration in water can be caused by a high flow rate, or a change in direction of the flow. Because many of the City of Apopka’s water main distribution lines are looped, changes in demand in one area can change the flow direction in other areas. Discolored water can also occur when we test fire hydrants, during new construction connections to the water mains, and if there is a main break. Discoloration in the water may also be cause by aging water hoses or toilet tank parts. If the water coming from your faucet or in your toilets appears black or greasy, you may need to replace these hoses. If you find that your faucets are producing discolored water, run them for at least three minutes. If this does not clear up the discoloration, please contact the City so that we can come flush the main lines for the whole area.
This means that there is air in the water lines, whether in your home or in the City mains. Overly aerated water can also appear milky white. The air can get into the lines from construction connections, main breaks, or drastic changes in temperature. Try flushing the faucets in your home. If this does not clear up the issue then please contact the City so that we can conduct large scale flushing
The City of Apopka neither recommends or discourages buying and installing any home water treatment device. We do encourage you to do your homework and investigate all claims made about these devices, and to check the performance if you have one installed. We also strongly recommend that you follow all manufacturer’s recommendations for care and maintenance of these types of units. At the end of the day, this is a decision that is really a matter of personal preference regarding the taste or softness of the water.
Please call 407-703-1731 Monday through Friday 8 AM to 5 PM. After hours please call 407-703-1757.
Yes. Please see the City’s Water Conservation page for more information.
The City of Apopka Water Department tests and treats your water every day, to make sure that it meets or exceeds all State and Federal requirements for safe drinking water. City of Apopka Employees will always be in City issued uniforms with the City logo on them and have visible City of Apopka photo ID cards. We’ll never need to enter your home as we take all of our samples at outside faucets.
Companies that offer “free “ home water tests may be trying to sell you water treatment products that you don’t need. Be suspicious if you are told or shown an in home test that has detected pollution of contamination in your water. In-home tests are highly unreliable and are very rarely able to detect harmful substances. Tests that make tap water “change color” may make it appear the your water is unhealthy, when it is perfectly safe. All sample testing for the City of Apopka water is completed by an outside State Certified lab that is held to strict testing requirements. If you have any questions please contact us.
This is a notification that advises our customers to boil tap water if it is going to be used for drinking or cooking. These notices last a minimum of two days to allows us to verify that the water is safe with two passing bacteriological samples. These types of notices are usually issued if there has been a emergency repair in your area or a scheduled shut down for maintenance to the system. Shut downs and repairs cause a loss of pressure to the system that may allow contaminates to enter. We issue the boil water notices as a precaution even though contamination is unlikely. We collect our first sample shortly after the completion or the work, and then collect a second sample the next day. Each of the tests for bacteria take 24 hours to run. We strongly encourage our customers to boil their water due to these disruption to the water system in their area. These notices do not mean that the water is contaminated, but because we are unsure when these situations happen, we ask you to take precautions and assume that the water is unsafe, until we can scientifically prove otherwise.
We typically hand-deliver Precautionary Boil Water Notices and their rescissions door-to-door in the affected areas. We also notify the local health department and the Florida Department of Environmental Protection (FDEP) with every occurrence. Specific questions regarding a notice can be directed to the contact number on the notice.
It is safe to shower as long as you take care not to swallow the water or get it into your eyes, nose or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immuno-suppressed or have a chronic illness may want to consider using bottled or boiled water for cleansing until the notice is lifted. Individuals may wish to contact a health care provider for specific recommendations.
You should take the same precautions with your pet as you would for yourself. Pets should be given boiled or bottled water. In cases of aquatic pets, such as fish, you should not try to change their water while a precautionary boil water notice is in effect.
After the boil water notice is lifted, flush the water out of your distribution lines. Start with an outdoor faucet furthest from your meter and flush all outdoor faucets. Run hot water through each indoor faucet until you notice a change in water temperature. Remove the aerator before flushing kitchen and bathroom sink faucets. Run enough hot water to flush the hot water heater. If you have an automatic icemaker, empty the ice tray several times to ensure that the line to the ice maker is flushed, also consider replacing the water filter for the fridge.
The natural copper or lead content of City of Apopka water is well within the state and federal safe drinking water guidelines, but it’s possible that prolonged exposure of the water to your household plumbing and fixtures will result in a temporary concentration at the faucet.
Yes, let cold water faucets run for about 30 seconds if they have not been used for a few hours. This will rinse away any temporary build up of copper, lead or other minerals that may occur in your plumbing fixtures. Also use cold water (never hot) when cooking, drinking, or making rice.