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1. Is the Cross Connection Program new?

No, the City of Apopka adopted its first Cross Connection Manual in 1997. A revised version of the Cross Connection Manual and Code of Ordinance was adopted in December 2021 by unanimous vote of the City Council.

2. Why do I own this device?

Customer’s have always owned the backflow preventers. Most of the surrounding communities have the same ordinance in place. Government agencies with similar Ordinances include but not limited: City of Ocoee, City of Winter Park, City of Winter Garden, City of Altamonte, and Seminole County.

3. Why is the City following up now about the backflow device?

Florida Department of Environmental Protection (FDEP) gave the City a deadline of January 31, 2022 to mail out notices to all Apopka water customers that have a backflow device must be tested. 

4. Why is this device required?

Florida Department of Environmental Protection (FDEP) defines any site that has a “non-potable” water source, (such as irrigation by Reclaimed Water, a Well, or Lake) has the potential for a cross connection to occur, and must have a backflow prevention device installed on the potable water line.

5. What is the backflow prevention device for or do?

The backflow preventer protects the City water supply. It prevents potentially contaminated water from the customers' water system from flowing backwards into the City’s water supply.

6. Do I have to do this requirement for my backflow preventer?

Yes, if you have received a letter, our records indicate you are required to have a backflow preventer. Example: You have an irrigation system or there is a non-potable water supply source at your property.

For additional information, please email our Water Maintenance Department or call 407-703-1730. 

7. What if my house is less than two years old?

No, you will not be required to test until next year.

8. Can I get an extension for my backflow preventer?

Yes, we are automatically granting extensions requested by private vendors, or if you select the City to perform the test/repair/conversion. 
For additional information, please email our Water Maintenance Department or call 407-703-1730. 

9. Where is my backflow preventer located?

If you irrigate with reclaimed water the backflow preventer will be located on the customers side of their potable water meter. If you are irrigating with potable water then your preventer will most likely be near the irrigation valves next to your home.

For additional information, please email our Water Maintenance Department or call 407-703-1730.

10. Is there a list of Certified Backflow Testers?

Yes, we have added a list of Certified Backflow Testers to our website. The list is updated based on feedback from customers. We add or remove testers based on customer comments. Note: The Backflow technicians listed are not affiliated with the City of Apopka.