What is a Precautionary Boil Water Notice?

This is a notification that advises our customers to boil tap water if it is going to be used for drinking or cooking. These notices last a minimum of two days to allows us to verify that the water is safe with two passing bacteriological samples. These types of notices are usually issued if there has been a emergency repair in your area or a scheduled shut down for maintenance to the system. Shut downs and repairs cause a loss of pressure to the system that may allow contaminates to enter. We issue the boil water notices as a precaution even though contamination is unlikely. We collect our first sample shortly after the completion or the work, and then collect a second sample the next day. Each of the tests for bacteria take 24 hours to run. We strongly encourage our customers to boil their water due to these disruption to the water system in their area. These notices do not mean that the water is contaminated, but because we are unsure when these situations happen, we ask you to take precautions and assume that the water is unsafe, until we can scientifically prove otherwise.

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1. Why does my water smell like rotten eggs?
2. What is a backflow prevention device, and who would need it?
3. What do I do about a sewer backing up?
4. How I report potholes and other street repair issues?
5. How hard is my water?
6. I have a water break or leak who should I call?
7. Why does the City have a storm water charge?
8. My meter box is overgrown — who is responsible to clean it up?
9. The storm drain on our street is clogged. Who do I call for repairs?
10. How often should I have my grease trap pumped?
11. Why use reclaimed water?
12. Is fluoride added to my water?
13. Do I need to buy bottled water or can I drink from tap?
14. What is reclaimed water?
15. Where does my water come from?
16. Why is my water discolored?
17. What do I do if my water looks like soda in a glass?
18. Do I need a home water treatment device?
19. How do I report a problem with my water?
20. Who should I contact with questions about my water bill, or if I need to start or stop service?
21. Does the City have water restrictions?
22. Someone contacted me about a free in-home water test. Do they represent the City of Apopka?
23. What is a Precautionary Boil Water Notice?
24. How does the City of Apopka Water Department inform customers about boil water notices?
25. Is it safe to Shower during a Precautionary Boil Water notice?
26. Is it safe for my pets to drink the water during a Precautionary Boil Water notice?
27. What should I do after the Boil Water Notice is lifted?
28. Is there copper or lead in City of Apopka Water?
29. Can the risk of exposure to copper or lead be reduced?